Outdoor Terms & Conditions
This policy applies to ALL Edgeworks programming that occurs outdoors including, but not limited to, Outdoor Climbing School courses and Guiding. Edgeworks has carefully crafted this policy to ensure fairness to both our clients and our guide staff. Our programs have significant pre-departure expenses, including permit fees, equipment preparation, staff training, and scheduling. Please contact us for clarification about this policy.
Payment Timeline
Outdoor Terms & Conditions
This policy applies to ALL Edgeworks programming that occurs outdoors including, but not limited to, Outdoor Climbing School courses and Guiding. Edgeworks has carefully crafted this policy to ensure fairness to both our clients and our guide staff. Our programs have significant pre-departure expenses, including permit fees, equipment preparation, staff training, and scheduling. Please contact us for clarification about this policy.
Payment Timeline
- Full payment is due at the time of booking.
- Twenty-five percent (25%) is considered the trip deposit and is NON-REFUNDABLE.
Cancellation & Rescheduling Policy
When you cancel or reschedule:
- All requests must be made in writing to guiding@edgeworksclimbing.com and be received in our office within the deadlines stated herein.
- If you cancel less than 30 calendar days before the trip, no refund or credit will be issued.
- If you cancel more than 30 calendar days before the trip, the 25% trip deposit is non-refundable.
- If you reschedule more than 30 calendar days before the trip, all fees will be credited to the new trip.
- If you reschedule less than 30 calendar days prior to the trip, it will be treated as a cancellation and no refund will be issued.
- If you ‘no-show’ to a program or any portion of a program, no refund or credit will be issued or pro-rated.
- Once you leave the trailhead or program start area, no refund or credit will be issued for any reason including instances of inclement weather, environmental conditions, personal fitness, or injury.
- We will attempt to accommodate changes and cancellations when necessary, waiving certain fees when feasible. Reschedule requests due to documented injury will receive the most accommodations.
- If it is not possible to reschedule in the foreseeable future, a non-refundable credit will be offered for future trips.
When we cancel or reschedule:
- Edgeworks reserves the right to cancel or reschedule a program at any time for any reason.
- A full refund will be issued.
- We will try to place you in the same program at a later date, if space is available.
Weather Policy
All of our outdoor programs are subject to the weather and environmental conditions that exist on the dates you have chosen. In signing up for a trip, you are agreeing to attempt the program even if conditions are not “ideal.”
- Before the trip begins -- if conditions are deemed unsafe by the guide, we reserve the right to change the venue, itinerary, or activity. If we decide that conditions are unsuitable for any alternative activities, we will work with you to reschedule or refund.
- After your trip begins -- if weather or conditions make the original plan not feasible, you are not entitled to a refund.
Trip Cancellation Insurance
Edgeworks strongly encourages the purchase of trip cancellation insurance that covers losses in the event that illness or injury prevents participation in your chosen program. There are many providers of this service; we have had positive experiences with TravelGuard.com.
Cost Includes
- Group Equipment
- Instruction/Guiding
- Certification, permit, or documentation fees, if applicable
Cost Does Not Include
- Personal Equipment
- Rental Equipment
- Guide Gratuities
- Transportation or Lodging
- Guide transportation on custom trips
When you cancel or reschedule:
-
All requests must be made in writing to guiding@edgeworksclimbing.com and be received in our office within the deadlines stated herein.
-
If you cancel less than 30 calendar days before the trip, no refund or credit will be issued.
-
If you cancel more than 30 calendar days before the trip, the 25% trip deposit is non-refundable.
-
If you reschedule more than 30 calendar days before the trip, all fees will be credited to the new trip.
-
If you reschedule less than 30 calendar days prior to the trip, it will be treated as a cancellation and no refund will be issued.
-
If you ‘no-show’ to a program or any portion of a program, no refund or credit will be issued or pro-rated.
-
Once you leave the trailhead or program start area, no refund or credit will be issued for any reason including instances of inclement weather, environmental conditions, personal fitness, or injury.
-
We will attempt to accommodate changes and cancellations when necessary, waiving certain fees when feasible. Reschedule requests due to documented injury will receive the most accommodations.
-
If it is not possible to reschedule in the foreseeable future, a non-refundable credit will be offered for future trips.
When we cancel or reschedule:
-
Edgeworks reserves the right to cancel or reschedule a program at any time for any reason.
-
A full refund will be issued.
-
We will try to place you in the same program at a later date, if space is available.
Weather Policy
All of our outdoor programs are subject to the weather and environmental conditions that exist on the dates you have chosen. In signing up for a trip, you are agreeing to attempt the program even if conditions are not “ideal.”
-
Before the trip begins -- if conditions are deemed unsafe by the guide, we reserve the right to change the venue, itinerary, or activity. If we decide that conditions are unsuitable for any alternative activities, we will work with you to reschedule or refund.
-
After your trip begins -- if weather or conditions make the original plan not feasible, you are not entitled to a refund.
Trip Cancellation Insurance
Edgeworks strongly encourages the purchase of trip cancellation insurance that covers losses in the event that illness or injury prevents participation in your chosen program. There are many providers of this service; we have had positive experiences with TravelGuard.com.
Cost Includes
Cost Does Not Include
